Terms & Conditions

1. Introduction

GenMyo Pte. Ltd. (“GenMyo”, “we”, “us”) operates an AI-guided inner wellness platform that cultivates awareness, resilience and wellbeing through guided reflection. These Terms & Conditions (“Terms”) govern your access to and use of the GenMyo platform, comprising: (a) our WhatsApp reflection service, including the programme currently offered as The Mirror Project; (b) the GenMyo web portal; and (c) any related digital channels we operate (together, the “Platform”).

These Terms take effect on the Effective Date shown above. By accessing or using the Platform you agree to these Terms and to the GenMyo Global Privacy & Data Usage Policy, which forms part of these Terms.

Electronic acceptance and proof of consent. You may accept these Terms electronically, including by tapping an accept control, selecting an accept button, or replying with an affirmative keyword (for example, ACCEPT) in a GenMyo message on WhatsApp. Any such action is a clear, informed and affirmative acceptance of these Terms and constitutes your consent under the Personal Data Protection Act (PDPA) and other applicable data-protection laws. GenMyo records the accepting phone number or account identifier, the date and time, and the version of these Terms accepted, as its proof of consent.

2. Nature of Service

• GenMyo provides preventive, reflective and educational experiences to support personal awareness and wellbeing.
• GenMyo is non-clinical and non-religious. It is not therapy, psychiatry, medical care, religious instruction, financial advice or crisis intervention, and it is not a substitute for any of these.
• AI reflections and Mirror guidance are informational aids only.
• GenMyo adheres to recognised standards of digital-wellness ethics and responsible AI practice.

3. Eligibility and Participation

• Users must be 18 years or older.
• Core service communications: the Platform is a messaging-based reflection service. By joining, you consent to receive the reflections and service messages that constitute the service itself, on the channel through which you joined (see Section 20). You may stop the service at any time.
• Optional communications, including community broadcasts and partner content, require a separate opt-in and are never a condition of using the Platform or any paid service.
• You affirm that all data you provide are accurate and lawful for processing.

4. Responsible Use and User Safety

You agree to:

• Use GenMyo for self-reflection and awareness only.
• Exercise judgment and seek professional help when needed.
• Refrain from misusing AI functions to produce harmful, illegal or discriminatory content.

GenMyo may restrict or terminate access to preserve ethical compliance and user safety.

5. AI Ethics and Governance

GenMyo designs and manages its AI with reference to the OECD AI Principles (2019), the UNESCO Recommendation on the Ethics of AI (2021), the EU AI Act (2024), the NIST AI Risk Management Framework (2023) and the Singapore Model AI Governance Framework.

These practices reflect commitments that GenMyo implements proportionately to its stage and scale. They do not create duties beyond those stated in these Terms.

6. AI Use Disclaimer

• AI outputs are probabilistic, context-limited and not medical or therapeutic.
• Guidance is provided “as is” and must be interpreted with personal discretion.
• GenMyo accepts no liability for emotional, behavioural or financial consequences arising from AI content.

6A. User Responsibility and Limitation of Reliance

1. No Clinical or Emergency Function: The Platform is not an emergency, crisis-intervention or suicide-prevention service. The Platform includes automated safety filters that help keep interactions appropriate and may surface helpline information. These filters are a design safeguard, not a monitoring or alert service; they do not guarantee detection or intervention and do not create any duty of care. If you are in danger or distress, contact local emergency services immediately.
2. No Duty of Care Relationship: Use of the Platform does not create a doctor-patient, counsellor-client, fiduciary or duty-of-care relationship. GenMyo and its AI systems have no legal obligation to prevent or respond to user actions.
3. User Autonomy and Decision-Making: You retain full responsibility for your actions, decisions and outcomes. GenMyo's role is supportive and educational only.
4. Limitation of Liability for Adverse Acts: To the maximum extent permitted by law, GenMyo and its affiliates are not liable for self-harm, harm to others, or any act based on Platform content.
5. Ethical Safeguards Without Assumed Liability: GenMyo maintains AI-safety, content-moderation and escalation practices consistent with recognised principles. These are voluntary best-practice efforts and do not create any additional legal duty.
6. Aggregate Liability Cap: To the maximum extent permitted by law, GenMyo’s total aggregate liability for all claims arising out of or in connection with the Platform or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of: (a) the total fees paid by you to GenMyo in the twelve (12) months preceding the event giving rise to the claim (or the first in a series of connected events); and (b) one hundred Singapore dollars (S$100). This cap does not apply to liability for death or personal injury caused by negligence, to fraud or fraudulent misrepresentation, or to any liability that cannot be excluded or limited under applicable law.

7. Intellectual Property Rights and User Content

• All Platform software, AI systems, frameworks, content and derived materials are the exclusive property of GenMyo Pte. Ltd.
• Licence to your reflections: you grant GenMyo a licence to process the reflections and messages you submit solely to operate the Platform: delivering and personalising the service to you, safety screening, quality assurance, and producing anonymised, aggregated analytics and insights.
• No model training on WhatsApp content: GenMyo does not use the content of messages received via WhatsApp to train or improve general-purpose AI models.
• Anonymised and aggregated data and analytics derived under this Section remain the property of GenMyo and constitute trade secrets not subject to disclosure or access.

GenMyo Content and your licence to it:

• All audio, video, text, courses, prompts, imagery and other materials published by GenMyo (“GenMyo Content”) are protected by copyright, trademark, trade secret and other laws, and remain the exclusive property of GenMyo Pte. Ltd. or its licensors.
• GenMyo grants you a personal, non-exclusive, non-transferable, revocable licence to access and use GenMyo Content for your own personal, non-commercial wellbeing. You may not copy, reproduce, record, download (except where a download function is provided), distribute, publish, publicly perform, resell, scrape or create derivative works from GenMyo Content without our prior written consent.
• No AI training on GenMyo Content: you may not use GenMyo Content, in whole or in part, to train, fine-tune, develop or improve any artificial intelligence model, dataset or automated system. All text and data mining rights are expressly reserved.
• AI-assisted production: some GenMyo Content, including narration and voices, is produced with the assistance of AI tools under commercial licences held by GenMyo. GenMyo retains all available rights in such content, including copyright in the underlying human-authored scripts, curricula, recordings, and the selection and arrangement of its content library.

8. Confidentiality and Community Conduct

Users must:

• Keep reflections and group discussions private, including content shared via WhatsApp.
• Engage respectfully across cultures.
• Avoid harassment, misinformation or exploitation.

Violation may result in account suspension, removal from WhatsApp channels, or legal action.

9. Data Protection and Privacy

GenMyo's data practices are designed to comply with applicable data-protection laws, including Singapore's Personal Data Protection Act (PDPA) and, where applicable to our users, the GDPR and equivalent frameworks. We employ security controls aligned with recognised industry standards, including encryption in transit and at rest, strict access controls and role-based data segregation.

Data processed through WhatsApp is subject to both GenMyo's Privacy Policy and WhatsApp's own Privacy Policy (Meta Platforms). Users are encouraged to review WhatsApp's terms at www.whatsapp.com/legal.

10. User Data Rights and Access

You may request access to, correction of, or deletion of your personal data as provided by applicable law. Deletion requests are actioned through GenMyo's data-deletion process within thirty (30) days. Deletion is subject to records that GenMyo is required or permitted by law to retain, such as proof of consent and opt-in, transaction and billing records, and records relevant to an investigation, legal claim or legal hold; any such records are kept only as long as the applicable legal or business purpose requires. GenMyo is not obliged to disclose proprietary analytics, model logic or derived datasets. All anonymised and aggregated data remain GenMyo intellectual property.

11. Employer and Organisational Programmes

Where you access the Platform through an employer or other organisation:

• Your individual reflections, responses, scores and profile are never shared with your employer or organisation.
• Organisational reporting is aggregate and anonymised only, and no metric is reported for any group of fewer than ten (10) participants.
• Your employer receives only the seat, participation-count and billing information necessary to administer the programme.

12. Human Connection Services

The Platform may offer optional sessions with independent guides and mentors. These practitioners are independent contractors, not employees, agents or clinical providers of GenMyo. Sessions are non-clinical mindfulness and mentorship only. Separate terms, including scheduling, conduct and any fees, will be presented before you book a session and will form part of these Terms.

13. Paid Services

Parts of the Platform are currently provided free of charge. Before any paid subscription or purchase is introduced, the applicable pricing, billing, renewal and refund terms will be presented for your acceptance at the point of purchase and will form part of these Terms.

14. Global Well-being Principles

GenMyo's mission aligns with the WHO Comprehensive Mental Health Action Plan 2013 to 2030 and UN Sustainable Development Goal 3, Good Health and Well-being. We promote preventive wellness and emotional literacy but do not provide medical or financial remedies.

15. Limitations of Liability and Warranty Disclaimer

• The Platform is provided “as is” and “as available”.
• GenMyo disclaims all implied warranties.
• We are not liable for:
  • Psychological or financial harm arising from external circumstances;
  • Reliance on AI content;
  • Service interruptions or third-party failures, including WhatsApp outages or delivery failures.
• The aggregate liability cap in Section 6A(6) applies. Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Compliance and Audit Rights

GenMyo maintains internal AI-ethics review processes and may provide regulators or partners with summaries of compliance. Users may not conduct external audits or reverse-engineer the Platform without written consent.

17. Modification and Termination

We may update these Terms for regulatory or operational reasons. Material revisions take effect 14 days after notice unless accepted sooner by continued use. Accounts breaching these Terms may be terminated immediately. WhatsApp consent may be withdrawn at any time (see Section 20.3).

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore, with equivalent consumer protections for international users. Disputes will be resolved first by good-faith mediation, then by confidential arbitration under the Singapore International Arbitration Centre (SIAC) Rules. Venue: Singapore. Language: English. The English version prevails.

19. Contact

GenMyo Pte. Ltd.

• General enquiries: hello@genmyo.ai
• Data and privacy requests: hello@genmyo.ai with the subject line “Privacy”
• Legal notices: admin@genmyo.ai